Wednesday, 29 August 2012

Pedagogic Overview of Compliance Training


Compliance training is probably the fastest-growing corporate e-learning application. Given the increasing regulatory and corporate focus on compliance, this sector is likely to remain one of the most important corporate e-learning applications during the next few years. This paper attempts to define the pedagogical needs of compliance training and propose instructional strategies for creating an effective compliance training program.

Structural Deconstruction

As the first step towards defining the pedagogical needs of compliance training, let us look at the components of such training.

Challenges Posed by Compliance Training

Compliance training poses a unique set of challenges derived from the nature of the discipline. The principal goal of such training is for learners to be able to apply rules to real-life situations. For this, they may need to recollect the rules as well as spot problems in realistic situations.  


Typically, the main thrust of compliance training is to expose, correct and minimize failure modes (i.e., situations in which the laws, rules and policies are not appropriately applied). The following are the types of failure and success modes.

Instructional Design Strategies for Compliance Training

Given the components and challenges of Compliance training, we recommend deployment of an appropriate blend of Instructional Design strategies for effective compliance training. The following are some of the key strategies that may be deployed.

Scenario-Based Learning

In this paradigm, learners are immersed in work situations and required to make decisions at various steps. They learn concepts by participating in scenarios and receiving feedback on their decisions. 

This feedback can be prescriptive or include expert/practitioners perspectives. This is a highly effective Instructional Design approach in the compliance context, especially for first time learners.  


Case-Based Learning 

In this paradigm, learners are presented with real cases of non-compliance and are expected to analyze these at various levels. 

This is also a very effective Instructional Design approach, especially for returning users who have been trained in the basic concepts earlier. It requires a higher degree of application of rules to situations as compared to the first strategy of scenario-based learning. 


Games-Based Learning

In this paradigm, learners are required to compete to achieve a game-based result. They could compete against a standard or against each other. The learning occurs as part of the competitive process. This is a highly effective Instructional Design approach that helps increase motivation levels in learners.

Daily Learning / Incident Based 

In this paradigm, the learner is pushed (through e-mail or PDA) 3-5 minute modules on a daily or other periodic basis. This content can be a mix of concepts and current/relevant events. 

Content pushed in this manner ensures learner attention on a regular basis while avoiding a possibility of information overload. It also helps build a culture of compliance in the organization, by making it a part of the daily work life of employees. 

Just-in-Time Learning 

Learning is most effective when it is delivered when people need it. In this paradigm, learners access a learning centre on an as-needed-basis to obtain access to courses, Top 10 Lists, FAQs, Documents, News items and Expert Perspectives. This is another very effective way to build a culture of compliance in the organization. 


The principal need of Compliance Training is for the learners to be able to apply rules to situations. For this to happen, learners need to recollect rules, interpret them and spot instances of non-conformance to these rules in scenarios and cases. In order to serve these pedagogical needs effectively, we recommend using a combination of several instructional and delivery strategies, such as scenario or case based learning and periodic or JIT delivery mechanisms. 


This paper was authored by Mahboob Mahmood, CEO of Knowledge Platform and Puja Anand, CEO, Learning Solutions, Knowledge Platform. 

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Monday, 27 August 2012

Knowledge Platform Launches 2012 Q3 Compliance Yellow Pages

Knowledge Platform, Asia-Pacific’s leading compliance e-learning solutions provider, recently released 2012 Q3 Compliance Yellow Pages.

The Compliance Yellow Pages is the definitive guide to compliance solutions for Asia and Middle East. It offers compliance officers thought leadership and direct contact with international and regional specialist in financial services compliance. It is a FREE, fully searchable and downloadable directory, viewable on laptops and mobile devices and updated with new content and listings quarterly. 

This issue also features in-depth analysis and case studies from SunGard, LexisNexis, Dow Jones 2012 State of Anti-Corruption Compliance Survey, and a lot more. It is truly the most comprehensive compliance-focused yellow pages for Asia and the Middle East.

The directory was supported by a host of commercial firms across the globe including Lexis Nexis, SunGard, Global Compliance, 33 Chancery Lane - the Chambers of Andrew Mackenzie, and Dow Jones.

Download the directory here.

For regular updates on compliance news, events, commentaries, and case studies/white papers in Asia and globally, please sign-up for Compliance Knowledge Platform community for free.

About Knowledge Platform
Knowledge Platform is one of Asia-Pacific’s leading instructional design, e-learning content development and learning technology solutions companies. Established in early 2000, Knowledge Platform has offices in Singapore, Tokyo, Delhi and Islamabad. By providing services such as E-Learning Content, Instructional Design, Training Solutions, and E-Learning Technology Solutions, Knowledge Platform helps its clients to increase their learning efficiency. Knowledge Platform has a rapidly growing, blue chip enterprise, banking, educational, and government sector client base.

For additional information regarding Knowledge Platform, please visit or contact Carsten Rosenkranz at

Sunday, 26 August 2012

5 Steps to an Effective Online Anti-Money Laundering Training


Need for AML Training
AML training for employees of financial institutions is mandated by regulations in almost all countries in Asia. Below are excerpts from AML regulations published by regulatory bodies of a few countries, highlighting the requirement of training on AML and related topics.

Monetary Authority of Singapore (MAS)
A bank shall take all appropriate steps to ensure that its staff (whether in Singapore or overseas) are regularly trained on -
  1. AML/CFT laws and regulations, and in particular, CDD measures, detecting and reporting of suspicious transactions
  2. Prevailing techniques, methods and trends in money laundering and terrorist financing; and
  3. The bank’s internal policies, procedures and controls on AML/CFT and the roles and responsibilities of staff in combating money laundering and terrorist financing
FATF Country Report – Japan, 17. October 2008
Japan is non-compliant with regards to internal controls, compliance & audit because “procedures and policies are not required to be updated, and communicated to the employees, who should be trained on their use”.
Japan Supervisory Guidelines
Has the bank developed manuals on methods for customer due diligence practices, including those for customer identification and suspicious reporting, and made sure to have all officers and employees acquainted therewith? Does the bank provide appropriate and ongoing employee training programmes that enable its employees to follow these methods properly?
Hong Kong Monetary Authority
Institutions should therefore provide proper anti-money laundering training to their local as well as overseas staff. It will also be necessary to make arrangements for refresher training at regular intervals to ensure that staffs do not forget their responsibilities.
People’s Bank of China
Financial institutions shall launch anti-money laundering publicity among their customers and provide training for their staff on anti-money laundering so as to familiarize them with laws, administrative rule, and regulations on anti-money laundering and strengthen their competence in combating money laundering activities.
RBI, India
Banks must have an ongoing employee training programme so that the members of the staff are adequately trained in KYC procedures. Training requirements should have different focuses for frontline staff, compliance staff and staff dealing with new customers.
Bank Negara Malaysia
The reporting institution must conduct awareness and training programmes on AML/CFT practices and measures for its employees, in particular, ‘front-line’ staff and officers in-charge-of processing and accepting new customers as well as staff responsible to monitor transactions…These training and awareness programmes should be conducted regularly and supplemented with refresher courses for employees, with special emphasis for those employees who are exposed to higher risk of potential money laundering and financing of terrorism activities, for example, the ‘front-line’ employees.
Central Bank, UAE
The compliance officer in each financial market shall be responsible for a training programme for the staff involved in receiving cash, overseeing accounts and preparing STRs.
5 Steps to an Effective Online AML Training
Online AML training, in the form of e-learning modules, has become a method of choice for AML training in many financial institutions because of the benefits of extended reach, better record keeping, and long-term savings in time and cost. However, online AML training can often be ineffective, especially when used repeatedly for first-time and ongoing training exercises. Knowledge Platform proposes 5 ways in which Financial Institutions can enhance the AML training experience for their employees.
1. Well-Designed and Targeted Courses
A majority of online AML training courses tend to be mere page turners, with little interactivity and use of strategies for learner engagement. Perhaps the fact that the training is mandatory and has a captive audience has something to do with this.
However, for the training to be effective and result in transfer of knowledge and skills, it is important that it engages learners and gives them a positive learning experience. To this end, online AML training must use real case studies to build relevance, visual explanations to enhance retention, and interactive exercises and case studies to engage learners. 

Another important issue is of tailoring the content to the audience. Different coverage and depth is needed for different audience. One size does not fit all. Here is a sample of how content coverage can be tailored to different job roles.
2. Incident-based Compliance Seeds
Current events or incidents related to AML provide a powerful learning opportunity. They demonstrate relevance of AML-related procedures. They also provide an opportunity to see the theory in practice, thereby enabling its internalization. As a result, they have the potential of getting immediate attention of the target audience of AML training. Because of the above factors, incident-based learning is a powerful way to move AML training from its place in the wings to the center stage.
Unfortunately, most online AML training programs are structured monoliths that are designed once and updated at most annually. Incidents of AML violations or consequences come and go in the news without affecting the training courses.
Incident-based learning can be implemented in the form of what we call compliance seeds. These are short modules containing the incident, its analysis, its application to the financial institution and a short quiz to check understanding. For them to be effective, seeds need to be built quickly, usually within a week of the incident being reported, and distributed seamlessly to target audience.
Seeds do more than disseminate relevant information quickly. They help build a culture of compliance that goes far beyond compliance training.
3. Refresher Modules
The need for on-going training and annual refresher training can be met in better ways than having employees undergo the same training modules year after year.
With the assumption that the employees have used AML procedures in the past year, refresher training must take them to a higher level of understanding. Complex cases (for example those of trade-based money laundering), which were not in the scope of the original training, can be presented as interactive case studies. These serve dual purpose. First, it encourages employees to apply their existing knowledge in more complex cases and second, it exposes them to recent events and methods used by money launderers.
4. Adaptive Learning / Continuous and Sustainable Learning Path
Adaptive Learning refers to defining a learning path that is adapted based on a learner’s demonstrated knowledge about the subject matter. In order to determine existing knowledge, extensive assessment banks are developed and deployed. Learner response to these questions banks determines the learning path recommended for him/her. This reduces the time required for training. For example, an employee may only need to complete a 30-minute module as compared to a 2-hour complete training.
At the heart of a successful Adaptive Learning implementation is a robust question pooling engine that allows tagging of individual questions on multiple parameters, such as topics tested, type of content, and difficulty level. Other drivers for successful implementation of Adaptive Learning are strong reporting and analysis tools. These features, when combined with well-designed questions, can provide financial institutions with several benefits such as better retention of key concepts/skills needed to carry out AML procedures in real life, improved employee interest and motivation in annual retraining exercises, reduction in time taken to retrain all employees and easy monitoring progressive improvement in employee AML knowledge and skills.
5. Reports and Analyses
Online training has a distinct advantage of easy record keeping. If designed and delivered appropriately, online training can provide data for very useful reports and analyses of competence levels and training needs.
For example, a report could be generated showing comparison of AML awareness levels across different departments or countries. This would enable training or compliance officers to target corrective training or awareness sessions to employees who need them most. Another report could map out AML competence versus confidence, allowing compliance officers to identify AML-related risks and address them effectively. 

Implementation of the 5-step training methodology provides benefits at several levels. 

About Knowledge Platform
Knowledge Platform is a leading awareness and learning solutions provider for governance, compliance and risk management. With offices in Singapore, Tokyo, Sydney, Delhi and Islamabad, the company has in-depth experience in supporting corporations, financial services institutions and governmental bodies in their drive to achieve excellence in corporate governance, compliance and risk management. Our solutions include (a) designing awareness programs and compliance initiatives, (b) licensing and developing e-learning programs and courseware, (c) delivering e-learning and related technology solutions and (d) providing managed learning services.
Puja Anand

CEO Learning Solutions, Knowledge Platform
A Knowledge Platform Whitepaper – 2009

To know more about Knowledge Platform, feel free to visit

Tuesday, 21 August 2012

Anti-Corruption E-Learning Course Now Available from Knowledge Platform

Knowledge Platform, Asia-Pacific's leading compliance e-learning solutions provider, released its new Anti-Corruption compliance e -learning course to raise awareness and educate corporate employees on Anti-corruption. 

Corruption has been a global phenomenon which affects businesses, both in private and public sector. Failure to comply with the pertinent legislation can lead to serious consequences for both companies and employees, including criminal sanctions of imprisonment and/or fines, civil law claims, and severe trust and confidence damage.

In response to this, Knowledge Platform designed this course to provide information, understanding and practical examples/scenarios on the concept of corruption, its consequences, and the various measures to identify the warning signs of corruption in public administration and financial management.

The 1-hour course has 4 modules; Introduction to Anti-Corruption, Penalties and Obligations, Third Parties and Corrupt Practices, and Anti-Corruption in Singapore. It also includes a master bank of 80 randomized assessment questions on anti-corruption principles which aims to evaluate comprehension and application. A set of audit and performance reports will be available.

E-Learning courses are significantly advantageous because it is available 24/7, cost-effective, scalable, leave audit trails, and can be personalized by assignment of learning content and automated scheduling. It is the best way to create compliance culture within your organization. 

To know more on Knowledge Platform's Anti-Corruption course, please visit 

About Knowledge Platform

Knowledge Platform is one of Asia-Pacific's leading instructional design, e-learning content development and learning technology solutions companies. Established in early 2000, Knowledge Platform has offices in Singapore, Tokyo, Delhi and Islamabad. By providing services such as E-Learning Content, Instructional Design, Training Solutions, and E-Learning Technology Solutions, Knowledge Platform helps its clients to increase their learning efficiency. Knowledge Platform has a rapidly growing, blue chip enterprise, banking, educational, and government sector client base.

For additional information regarding Knowledge Platform, please visit or contact Carsten Rosenkranz at